COMING SOON! COURSES

TREATMENT COORDINATOR

Elevate your dental practice from the comfort of your own space with our online TCO course. This expert-led program is infused with over 20 years of experience in scaling dental practices to multimillion-pound levels. It's tailored for those eager to excel in the pivotal role of Treatment Coordinator (TCO) and beyond.

Course Highlights:

  • TCO Role Mastery: Dive into the essentials of the TCO role, understanding its impact and required qualities.

  • Patient Personality Analysis: Learn to identify and communicate with various patient types effectively.

  • Effective Communication: Utilise our proven verbal scripts and key phrases for stronger patient relationships.

  • Operational Efficiency: Discover structured processes for enhanced role effectiveness.

  • Relationship Building: Learn techniques for nurturing strong, trusting relationships with patients, essential for successful treatment coordination.

  • Financial Discussions: Acquire skills in confidently navigating financial conversations with patients, discussing treatment investments and payment options effectively.

  • Engaging Patient Follow-Up: Master follow-up strategies for long-term patient engagement and care.

Our online format offers flexibility and convenience, allowing you to learn at your own pace. Transform your dental practice with our cutting-edge insights and practical strategies.

PRACTICE MANAGEMENT

Our practice management course led by a seasoned expert with over 20 years in developing thriving dental practices. This course is ideal for those seeking to master essential management and leadership skills in the dental industry. Learn how to streamline practice operations, improve patient experiences and initiate growth.

Course Highlights:

  • Leadership Excellence: Build strong leadership skills to inspire and guide your team, enhancing staff performance and patient care.

  • Operational Management: Learn to efficiently manage day-to-day operations and optimise scheduling, and improve practice efficiency.

  • Effective Communication: Develop strategies for better team collaboration and patient relations.

  • Stats and KPI Monitoring: Gain expertise in tracking and interpreting key metrics for informed decision-making.

  • Understanding the Numbers: Learn financial management to optimise your practice's financial health.

  • HR & Team Management: Explore best practices in human resources to build and maintain a high-performing, motivated dental team.

  • Organisational Culture: Foster a positive, growth-focused culture within your practice. Encourage continuous improvement and adaptability for long-term success.

Our online learning offers flexibility and convenience, enabling impactful learning at your own pace. Transform your practice with our comprehensive management insights and strategies.

FRONT OF HOUSE

Revitalise your dental practice's front desk operations with our dynamic online Front of House Training course. This unique program, crafted by a veteran in dental practice enhancement, equips you with the skills to excel in customer interaction and efficient front desk administration.

Course Highlights:

  • Customer Service Mastery: Gain expertise in advanced customer service strategies to boost patient satisfaction and loyalty.

  • Diary Optimisation: Learn to effectively manage appointment scheduling for optimal practice efficiency and patient flow.

  • Relationship building: Develop techniques to build strong patient bonds, turning satisfied patients into enthusiastic advocates for your practice.

  • Lead Nurturing Excellence: Master the art of nurturing potential leads into loyal patients through strategic engagement.

  • Enhanced Verbal Skills & Scripting: Improve your communication skills with effective scripting, ensuring positive and reassuring patient interactions.

  • KPI Reporting: Understand how to effectively utilise KPI reporting for consistent front desk performance and improvement.

  • Operational Auditing for Management Support: Learn to conduct thorough operational audits, providing valuable insights for practice management optimization.

Our online course offers a convenient and flexible learning experience, empowering you to enhance your front desk efficiency and patient engagement. Join us to revolutionise your dental practice's approach to customer service and operational excellence.

DENTAL BUSINESS CONSULTANCY

Our premier Business Consultancy Service is a custom solution for dental practices seeking expert guidance and proven strategies. It integrates the best of our training with over 20 years of industry experience, elevating your practice.

Service Overview:

  • Customised Consultation: Initiate with a detailed analysis of your practice to pinpoint unique challenges and opportunities.

  • Tailored Growth Strategies: Receive strategies personalised to your practice's specific needs, based on proven methods.

  • Financial Management and KPIs: Emphasise on financial health and key performance indicators to enhance profitability and efficiency.

  • Leveraging the Numbers: Master using financial data and analytics for informed decision-making and improved practice performance.

  • Comprehensive Expertise Integration: Apply best practices from our complete course range, including leadership, operational management, and customer service.

  • One-on-One Expert Guidance: Collaborate directly with experienced professionals to refine your practice across all areas, from patient care to financial management.

  • Actionable Insights and Support: Obtain hands-on advice and continuous support to successfully implement changes for measurable outcomes.

Our Business Consultancy Service transcends typical education; it's a partnership dedicated to transforming your dental practice into a thriving, patient-centric, and financially strong business. Utilise our bespoke strategies and deep insights to realise your practice's full potential.

FAQ

  • The TCO course is tailored for dental professionals, including dentists, dental assistants, and administrative staff involved in patient care and treatment coordination.

  • TCO training enhances the patient experience, streamlines treatment processes, and fosters effective communication, ultimately leading to improved practice efficiency and patient satisfaction.

  • The Practice Management course is ideal for dentists, practice managers, and administrative staff seeking to enhance their skills in operational efficiency, financial optimisation, and team collaboration.

  • Practice Management course are adaptable to practices of various sizes, ensuring relevance for both small clinics and larger dental establishments.

  • Front of House is ideal for receptionists, office managers, and any team member responsible for patient interactions and the overall efficiency of front-end operations.

  • Graduates often report immediate improvements in patient interactions, appointment coordination, and overall front-end efficiency, positively impacting the practice's daily operations.

  • Dental Business Consultancy is suitable for all types of dental practices, including solo practices, group practices, and specialty clinics.